Australia Post is not going to ship the item back free of charge. You can choose to send your item with Canada Post, or you can add accounts you hold with other carriers. Free delivery and returns on eBay Plus items for Plus members. Choose from Australia Post and Sendle, with postage from $6.13. Ebay cannot generate international labels so even though the policy says all sellers are required to pay for return shipping, it ONLY applies to US sellers on domestic transactions. In these Terms of Use "eBay" means eBay Marketplaces GmbH. The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city When you send the item back, repack it carefully in the original packaging, and don't forget to include accessories such as remote controls or manuals. No need to go to the post office; Includes tracking and proof of sending for peace of mind; 3. For most returns, you can simply print a return postage label, pack the item and send it. I started a return request through Ebay, in which it gave the seller 6 days to respond. We recommend using a tracked service for return postage. Copyright © 1995-2021 eBay Inc. All Rights Reserved. 0 Kudos legarlu View Listings. Ebay tell me I need to '' Buy a return postage label from a postage courier, then upload it to share it with the buyer'' I'm being a bit thick, but do I need to go to the post office, ask them for a return postage label and then take a photo on my phone of this label? With deliveries to all Australian major capital cities and more, you can provide buyers with an excellent experience from start to end. Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. For more information, see our eBay Money Back Guarantee policy. Can't find your retailer? The seller's pre-approval applies to the costs of a drop-off label. Enter your search term to display live search results. they don't do what the seller said they would do), Don't match the seller's description or sample, Fail to meet other mandatory consumer guarantees under the, Simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product. Customers can print their return labels at selected Post Offices with ease. You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint); 4.6.5. The only way ebay can force a seller to pay for return shipping is by generating a prepaid label and then billing the seller for it on their monthly invoice. Here's how to get in touch with the buyer about returning the item: Important Thanks. I would suggest that you Cash on Delivery (COD) the item back to the sender for postage only. Locate your code Find the return code for your purchase, beginning with PR followed by 6 digits; for example, PR999999. And if the buyer does let you know there's a problem, it's important to get back to them promptly. The quality of the print and the sticker was well worth what we paid for the product. If you have an additional order to return, create a new, unique return label. The returnId parameter is required to identify the return to which the return shipping label will apply. both the buyer's delivery address and the seller's return address are in Australia. Australia Post have now added “micro-cuts” to new issue stamps released in self-adhesive booklets. Be as accurate as you can so the seller knows why you want to return the item. Generate Australia Post Labels. Post label to return the item with, and the address was the seller's place of residence. The postage cost is added to your next monthly eBay invoice. If you use an eBay return label, tracking details are automatically uploaded. Maybe it isn't quite what you thought. But this ebay seller must have a return post policy which means that the seller pays for the return postage instead. The buyer has requested a return from their. If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. If you're using a non-eBay label, the seller may have added the number for you. The first such issue was the June 7, 2017 $1 Lions Club Centenary issue. Here's how to send your own return label: If you don't already have an account with a courier, you may be able to use one of these providers: For bulky items over 70kg, you may need to work with the buyer to make alternative freight arrangements. Both returns methods are free of charge and include tracking. Convenience - customers can either contact you to arrange a return, use the label you've sent with the item, or go online to arrange the return themselves. If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing. Please read the eBay Label Printing Delivery Terms and Conditions carefully as they will form a contract and this agreement is supplementary to the Australia Post Terms and Conditions. 1. If an item is lost or damaged in transit, please refer to the terms and conditions of carriage with the carrier (see. About Australia Post Rates & Labels About Australia Post and … Make sure the barcode is clear so the carrier can scan it easily. Here's how you can let the buyer know about the label: If you prefer, you can provide the buyer with another method of returning the item. Packaging - specify Australia Post packaging for … If you're paying, you have several options for arranging return postage, which we've outlined on this page. If you included a return postage label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller, Ask the buyer to use a label you sent with the item, Help the buyer return the item in another way, help the buyer return the item in another way, don't falsify information on the customs form. With eBay Postage Labels, sellers can pay for their postage and print their Australia Post and Sendle postage labels, all on eBay. Shop today! Whirlpool Forums Addict reference: whrl.pl/ReMT7j. For items that have a total cost of $750 or more, signature confirmation is required. Meaning; fieldgroups: token: Optional: The fieldgroups query parameter can be used in the call URI to control the detail level that is returned in response. Parameter Type Required? 4.6.4. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. Find more information about return postage. 2. That was 2 days ago. BillyBobBilly. With our FREE and easy-to use software Avery Design & Print online, you can easily create your shipping labels. Please ensure you contact the buyer through the return request so that we can see that you've been in touch, and that you're specific about what the buyer should do. Seller: adornbeautyau (1,117) 97.6%, Location: Gilles Plains, South Australia, Ships to: AU, Item: 233295171469 Australia Post - Signature On Delivery Tracking Label Tracking Signature On Re. Use Messages in My eBay to keep a record of your conversation with the seller. eBay will show the cheapest postage option per order based on the order dimensions and buyer location. Input. Keep in mind that the condition of the item you … Is that only available for U.S. to U.S. returns? Not to mention it has to be an Australia Post prepaid return label, AusPost don't recognize UPS labels at all. If you can't resolve the issue with the seller, you can ask eBay to step in and help. Once the seller accepts your return, we ask that you post the item back to the seller within 5 business days. To avoid delays, make sure you've provided them with all the necessary information for customs. I started a return request through Ebay, in which it gave the seller 6 days to respond. To return via the post, simply fill out your details below, attach the Australia Post label that came in your parcel and return through your local post office. If this information isn't included and you need to return an item under warranty, you can contact the seller from your Purchase history. But this ebay seller must have a return post policy which means that the seller pays for the return postage instead. Enter your search term to display live search results. For more information, see our Condition of returned items policy. Select your carrier and enter the tracking number. By using Australia Post labels, you have access to a convenient returns service, at great prices. You can learn more about printing shipping labels on … Maximum weight and total dimensions (length + width + height of the parcel) as follows: Items sent with Parcelpoint (both drop-off and courier pick-up): Maximum 10kg and 120cm, Items sent with Australia Post: Maximum 22kg and 250cm. How long do I have to send the item back? I recently purchased something that arrived damaged, but the seller decided to be a PITA about accepting the return, making the entire process take a while. Here's how to buy an eBay return label, if one is available: Go to your Returns dashboard and select View return details. View cart for details. Australia Post provides full tracking on their return deliveries, so you can keep track of your items. You can either use a postage calculator on the carrier's website to find out how much a tracked service will cost, or ask the buyer to get a quote. If you're using a non-eBay label, the seller may have added the number for you. Your return policy in the listing determines who pays for return postage. Features - domestic. Australia Post collects your personal information so we can respond to your product, service, platform or LPO related enquiry. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. eBay may step in to facilitate a return or correct an error made by a buyer or a seller. eBay may vary these Terms of Use at any time by publishing revised terms on eBay.com.au. For items with a total cost of $750 or more, we require a proof of signature to confirm delivery. By using the eBay return label service you agree to these Terms of Use, eBay's User Agreement and all eBay policies. The postage cost is added to … 3. Buyer requests a return. *we may be human, but we are still animals* Report Inappropriate Content. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods. Australia Post provides full tracking on their return deliveries, so you can keep track of your items. If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. I can't seem to find it. All packaging such as boxes, bags and tags. I supplied the design and the finished product was better than I could have hoped for. This buyer-side operation generates an eBay return shipping label for the buyer. If you do not meet the eligibility criteria above, or are otherwise in breach of these Terms of Use, eBay's User Agreement or eBay's policies, eBay may take reasonable action against you, including but not limited to, returning the item to you at your expense or excluding you from using the eBay return label service. These “micro cuts” within the stamp design already are present in the alleged “Priority” labels as many readers may realise.. You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint); 4.6.5. and maybe that's what eBay want, no more fvf refunds. Description. You can create and print shipping labels from home with Shippo labels. Return through your local Australia Post post office with over 4,400 drop-off locations to choose from, open Monday to Saturday. A seller has to pay and print the label, and then post it to the buyer, or take a screen shot and email it to the buyer if the buyer has printing capabilities. Your returns shipping label. If you don't give the buyer a way to return the item and eBay is asked to step in on the return, we may refund the buyer (at your expense) and let them keep the item. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Select a method to send your return parcel using ParcelPoint or Australia Post. I mentioned this to him, saying the label is essentially worthless and he said that he can't send me anything but a UPS label. You select a satchel that is appropriate in size for the item being returned; and 4.6.6. Shop online now! Warranty information may be included in the listing description, item specifics section of the listing or you can ask the seller using the Ask a question link on the listing. buy and print a return postage label with Parcelpoint or Australia Post, Australia Post dangerous & prohibited items. If the goods come with a warranty, the warranty documents should explain how you go about returning items under warranty – where you need to send them and who is responsible for the return postage cost. Important If you use an eBay return label, tracking details are automatically uploaded. Ship it back. Meaning; fieldgroups: token: Optional: The fieldgroups query parameter can be used in the call URI to control the detail level that is returned in response. Message 5 of 18 (3,093 Views) Reply. Note: This information is general in nature and is not intended to constitute legal advice. Generating Australia Post & StarTrack shipping labels directly from your Shopify store is now possible with just a single click. Who covers the postage costs depends on why you're returning it. It's no different with an item returned via Australia Post to a residential address, though. If the assocated eBay site supports eBay labels, use this operation to provision an eBay return shipping label for the buyer. The pick-up service provides parcel pick-up from the sender address and lodgement into the Australia Post delivery network. ref: whrl.pl/ReMT7j. Simply print the label on normal paper and tape it to the package. The buyer can then print the label and drop the parcel off to send it back to you. See the GetReturnFieldGroupEnum type for more information on the values that may be used in this query parameter. Any such actions or amendments will be at eBay's absolute discretion. The printing was clear and colour matched perfectly.” Lovely Labels Please visit the ACCC website for more information about consumer guarantees and your rights. It should be included as a process in the returns process system -----ASSUMPTION IS THE MOTHER OF ALL STUFF UPS!! 4. The seller has two days to inspect the returned item and issue a refund to the buyer. Message 7 of 13 (1,472 Views) Reply. If you're using your own label, you should manually add tracking details to the return. Maybe it's just not totally you. You technically need to use the red and white satchels, not the eBay branded ones (available forom the Aus Post shop online - both on ebay and their own website, and some Aus Post outlets), and they come in 500g, 3kg and 5kg sizes (you can print standard or express post labels and put whichever one on them). Standard size items up to 22kg (max. If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing. If not, you can purchase a prepaid label or satchel at a Post Office. Copyright © 1995-2021 eBay Inc. All Rights Reserved. The seller decides whether they accept returns if you change your mind. How It Works. Subsequent parcel delivery will then occur based on the postage services you have purchased. It's free, and you only pay for the cost of shipping. If not, you should manually add tracking details to the return. Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. The sender will be charged the COD fee and return postage upon collection, the post office will also provide you with a paper record to prove that you returned the item. (It doesn't have to get there inside five days, but you need to get it sent off inside that time.) If the buyer's paying return postage, you just need to accept the return request, then wait to receive the item back. In most cases, the seller will issue your refund within three business days after receiving the returned item. The label format is 199.6 x 143.5mm with 2 labels per sheet, which works well with Australia Post, PayPal, eBay and other popular shipping software. Depending on the seller's return policy, we may put you in touch with them directly. Purchase tracked return postage from your preferred carrier, then upload an image of the label to the return request. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. You select a standard returns label. This operation requests the information that comprises the return shipping label that is associated with the specified return. If you need help, get in touch with your buyer. length 105cm, 0.25 cubic metres). Input. Drop When and where it suits you. The item being returned must comply with the following in order to be eligible: {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you're returning an item because you changed your mind, you must return it in the same condition as you received it. 3. *This code only works for Australia Post parcels where you paid for the label online and printed it off. Then, having discussed the problem with the seller, so she is not shocked and horrified by the cost of return shipping, buy the label and ship. With a total cost of $ 750 or more, we may put you in with! Failure of the print and the seller, you can choose to send the does. 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