Buyers are just not reading the descriptions or even looking at the photos anymore and want to make returns. She should not be out all of the postage and fees. With Managed Returns and eBay's Money Back Guarantee it has opened a big loop hole within the policy to allow for buyers to fraudulently open return requests without paying for return … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Cash On Delivery. ☹️. You have 30 days to return a Certified Refurbished item. There is some customization of the return policy available such as setting the time limit for buyers to request a return, deciding who will pay for the return shipping, what kind of refund and whether there is a re-stocking fee for the buyer to pay. Read on to learn more about eBay’s Money Back Guarantee. I have initiated the money back guarantee process but I'm wondering if I should of started the paypal process instead? Not allowing returns puts a seller as a competitive disadvantage but can stop most buyers attempting to return items for frivolous reasons. Your one-stop-shop for news, updates and information from eBay about selling on eBay. You can return it even if the seller's returns policy says they don't accept returns. RL15 is correct. Payments. Saddly she passed away per coronavirus. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Follow these steps to get your refund I see but full disclosure would be nice in case you have to return it so buyers can know beforehand you WILL NOT receive your money in full Get the item you ordered or your money back. I would try not to take it personally and purchase from someone else. What does "No returns or refunds, but backed by eBay Money back guarantee" means? Bank deposit. http://pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html . Other methods. It depends on the method of payment. This sounds like a manufacturing defect, one that the seller is unlikely to have been aware of. The call with customer support did not help and did not bring me any satisfying resolution, which I find very frustrating. I sold an item way under cost on auction without a reserve (my mistake). Click here to learn more. in Buying on eBay The listing says it's a used item with a 9/10 rating, no where does it say its not working. eBay Money Back Guarantee. It was not my watch… eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. Learn more. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Sellers can try their hardest to be accurate in the description of the item but there is always the possibility of leaving a detail out that could be important to the buyer. Both were refunded under eBay’s “money back guarantee”. my mistake would be understandable. Money order, bank cheque. I was out of pocket because I at to pay for the van and two men and my own petrol cost.to my disgust my genuine negative comment was removed by eBay.so a lesson. Most purchases on eBay are covered by eBay Money Back Guarantee. All is very unfair. I purchased a kitchen from a seller who was a power seller.i asked the conditions of the kitchen as it was advertised as very good condition and wanted reassurance.the seller emailed me and also phoned me to confirm the kitchen was very good condition.because of the seller being a power seller,I relaxed and ordered a van and two men to collect the kitchen. eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not … eBay Money Back Guarantee. The buyer purchased a pair of shoes in March 18 ,2017 & was delivered on March 22, 2017. Even then a Buyer could invent a flaw to force a refund at the sellers expense. This way you would not buy it if it doesn’t fit this time I got a omega watch in Europe as a gift for my niece’s birthday. I have documented with photos before shipping and after receiving but I take all the risks as the seller when it comes back damaged. Hello, So I am looking to purchase a replacement motherboard for my laptop from eBay but one of the listings says "No returns and backed by the eBay Money Back Guarantee". Hi I purchased worth around $4200 us dollars of camera and lenses, but I did not receive these items. Please let us know using the comment form below. Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. Yes, the Money Back Guarantee does have time limits. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Reimbursement is then required by the seller. The request fo return has passed the 30-day period .How can we settle this ? Basically no protection for seller and seller has higher and higher risk of large loss in case of high value items. eBay Money Back Guarantee. The buyer contacted Ebay stating she wanted a refund, because she found the item at a lower price. No returns and backed by the eBay Money Back Guarantee. Not fair! Or a copy of them? Follow these steps to get your refund. I contacted the seller by phone who told me not their problem this returns process is an ebay thing and I should contact ebay. Hello, I have bought a used laptop from a seller with no returns but the laptop is defective, broken. No. I bought a phone off ebay qorked out around 780 euro. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. One of the head supervisors I talked to on the phone through ebay support directly told me that if you have 1/1 items valued in excess of $750.00 that you should now automatically install a no return policy on all listings. Unfortunately, no, buyers do not have to return an item to get a refund if the eBay Resolution team have to get involved in a Money Back Guarantee case. Sorry to hear that you haven’t received your item. Help is needed. Buyer said he had shipping problems and theft in his neighborhood. An Analysis. Covered . He also stated card works for gaming but Im not a gamer. The buyers need to read and examine the return policy of a specific seller before they bid on or purchase the item, ensuring a satisfactory buying experience. Required fields are marked *. Purchases are covered by the eBay Money Back Guarantee when all of the following are true: And I wanted to warn people about the lies this seller said. I can see paying to return it but I’d expect my complete money back The open return policy allows for fraudulent buyers to waive re-stocking fee’s and force seller to pay for return shipping costs along with giving that fraudulent buyer their money back including initial shipping costs!! In the UK for example, Starting May 1, 2016, Top Rated sellers ‘must offer a. Days later the buyer says the card is defective, because he is using the card for other experimental purposes which the card is not attended for, Mining for bitcion. The soles separated and the bottom which held the studs broke up and the studs disappeared. It is, after all, the wrong size – but I am not the one who chose wrong! Because Ebay has a money back guarantee policy . Cash on delivery ... eBay Money Back Guarantee. At my advance age and health conditions not only i try to avoid stress but also i do not like to feel a helpless and frustrated “stupid and abused”. How do I contact Ebay regarding not getting my money returned for an item that is out of stock? The info is right there for them. Other methods. Bank deposit. I do not know what ebay will do. Important things to know regarding eBay return policies Auction Nudge is a free set of advertising tools that enable eBay sellers to display their eBay content on their own websites, Gemma is our all things eBay expert. I bought an item that was functional on shipment and nonfunctional upon arrival, with US postal service as the shipping means thus no shipping insurance. Cash On Delivery. the money was already used to pay bills. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. I bought golf shoes which looked OK but in the first round they became unusable. Would this be the case for me even tho my estimated delivery time is October but the phone hasnt moved on tracking in 7 days? “There is something wrong,” eBay admitted last April. As well as making online tools for eBay sellers, I was once a professional eBayer. Payments. The buyer obviously have a large experience how to play around with ebay rules… Payments. It’s automatic and covers your purchase price, plus original shipping costs on eligible purchases. When considering what kind of return options (if any) to offer, keep in mind the following –. My Mother is a power seller. PayPal refunds generally take 3-5 business days. I contacted the seller informing him about the items were not delivered but then he continued to insist. I went to the post office and so I returned it at my shipping expense $6.99 33 days after receipt, the buyer changed his mind, requested a return and provided a picture of the item 33 days after he received it. Most transactions on eBay.ca are covered by the eBay Money Back Guarantee. I was asked if I will be paying via PayPal and if I would pay goods and services. "But there was no refund." Items purchased prior to October 1, 2014, but delivered after October 1, 2014, will not be eligible for coverage under eBay Money Back Guarantee. PLease help. I left the seller negative feedback. Postage, returns and payments details See details. You may have a valid Money Back Guarantee case, which is straightforward to open. I believe that I choose “defective or not as described” as a reason for return and I described the issue thoroughly. I'm Joe, the creator of Auction Nudge. Your first stop would be the Resolution Centre – info here. As of May 2018, sellers have five return options when listing an item on eBay.com: The first option is somewhat misleading as a discussion of the Money Back Guarantee will prove later, but for the most part, it means not allowing buyers to return an item due to buyer’s remorse. I cannot describe how bad the kitchen was. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I thought buyer had to RETURN an item to get a refund. This is especially true if they mailed the item to the wrong address. When it is used however, it can mean lost sales, time and effort for the seller. Most sellers will find that the take-up on the return policy is low. Yes, you are correct that buyers remorse is NOT covered under the Money Back Guarantee – only damaged items or items that are not as described. I am in ebay from the past 11 years ( since 2009). I do feel bad about the seller losing out. Your email address will not be published. The buyer did not return the damaged item, but eBay Resolution Dept. So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. I requested a refund but it would be pointless to send the item back. I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. Order placed on 7/4/20 and told not in stock on 7/8/20 it is now 7/20/20 and still no refund! If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. I seen somewhere that if a item hasnt moved in tracking for 7 days I would be due a refund. The Money Back Guarantee protects the buyer in the case that the item is not as described in the listing. eBay Money Back Guarantee. In the first situation, the situation can often be resolved in a straightforward manner with the seller providing the buyer with evidence that the item arrived on-time at the requested address. However, the seller told me that I should pay for return shipping. Buyer ( returns item) gets only small value back from Ebay they paid & cost of shipping return will also be low based on real shilliping cost. The house had had squatters. I'm not sure exactly what this means. As an alternative though, have you asked the seller if they can provide you instructions? But anyway I got scammed, ebay refunded to the buyer and I ended up without my original watch and the money. In a minority of cases, the seller and buyer are both refunded the cost of the item. Their money back guarantee is worthless. eBay Money Back Guarantee. refund under Ebay's 'Money Back Guarantee' The problem is that when I logged into my pay pal account in connection with an opened ebay case, I noticed that there is a box at the top which asks me to agree the refund, but I have already given her £10 for cleaning, which has not been deducted. All the ceiling was removed and the kitchen was covered in all the rubble.their were chips broken spindles chunks in the word polyfilled.the photos used for the advert were taken from the photos held by the rental agency. Question Money back guarantee defective used item with no return stated. Certified Refurbished items are backed by eBay’s Money Back Guarantee. I am both buyer and seller. I had a purchase on eBay that never arrived. So technically the seller can keep my phone and don’t sent it back. For example, items sold in the following categories are not covered: Other MBG exemptions are listed on the eBay website. Get quick answers to important questions to get you selling faster and better! If the item arrived in the condition it was described to be in (and not damaged by shipping), it doesn’t sound like a MBG case. Let’s see what happens. I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. What is taking ebay so long to resolve this issue? Alongside the legitimate requests, sellers may also experience dishonest buyers raising INAD cases to take advantage of eBay’s Money Back Guarantee. Finally, I would message the seller just in case there is something they can do. So whatever the amount the seller originally charged for shipping must be refunded to the buyer, no matter how much the seller actually paid for shipping. If the buyer paid with PayPal, they may still be covered under the PayPal Purchase Protection. It seems that eBay has flouted their own rules in this case and decided to approve the return anyway. they have a more realistic and effective policy…everything over 500 dollars must be mailed to them for inspection, then, they forward it to the buyer. Get the item you ordered or your money back. Seems to be stuck in 1 location for what ever reason. I asked seller where is the rest of money since I paid $16..Seller says it doesn’t include shipping and eBay fees..what the … So i asked ebay to step in and it’s been 2 weeks no resolution yet. Although buyers cannot threaten to use Feedback to force a seller to accept a return, a relaxed return policy can potentially encourage positive feedback and also increase sales. It is certainly thoughtful of you Erin but I’m afraid the Money Back Guarantee only covers buyers, not sellers. An auction that clearly stated no returns, but not someone shipping from China not a gamer which looked but! Goods and services until you receive your refund no returns but the laptop is defective, broken to. Other OPTION than to close my eBay account every single selling transaction eBay. % * rating, no where does no returns but backed by ebay money back guarantee take to get back the Money back Guarantee and. 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