For a return within a NAD case/request ebay would not force the seller to refund without tracking showing delivery to the correct address/zip code. Ebay tell me I need to '' Buy a return postage label from a postage courier, then upload it to share it with the buyer'' I'm being a bit thick, but do I need to go to the post office, ask them for a return postage label and then take a photo on my phone of this label? The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city Shop online now! It also won’t change your eligibility for eBay or PayPal seller protections. RETURNS FORM Qty Size Item Code Description Why don’t you love it? If you use an eBay returns label, tracking details are automatically uploaded. Sometimes you'll need to provide your own label or help the buyer return the item in another way, including: If an eBay return label isn't available or if you want to use your own carrier, you can upload a pre-paid postage label for the buyer to use. When you use an eBay return postage label, returns are sent by either Parcelpoint or Australia Post, depending on the item's cost, … If an item is lost or damaged in transit, please refer to the terms and conditions of carriage with the carrier (see. Description. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case we're asked to step in. eParcel is available if you send over 2,000 parcels a year.. If you need help, get in touch with your buyer. Please read the eBay Label Printing Delivery Terms and Conditions carefully as they will form a contract and this agreement is supplementary to the Australia Post Terms and Conditions. Steps to print your label: 1. Input. You return the item through eBay’s inflow returns services; 4.6.4. 4.6.3. For instance, you can arrange to pick up the item in person or let them drop the item off at your closest physical store. : returnId: string: Required: The unique eBay-assigned ID of the return request. With eBay Postage Labels, sellers can pay for their postage and print their Australia Post and Sendle postage labels, all on eBay. Returns via courier pick up and express returns are excluded. If we cannot verify a tracking number you provide, you’ll be asked for supply alternative proof of return. Check out our packing tips for sold items – they apply when you're posting something back, too. Both returns methods are free of charge and include tracking. Enter your search term to display live search results. I suspect that if eBay has reported this to Australia Post, who will conduct the initial investigation, we could expect to see something on either eBay or Australia Post. 3. But this ebay seller must have a return post policy which means that the seller pays for the return postage instead. 1. If you're paying, you have several options for arranging return postage, which we've outlined on this page. Thanks. I mentioned this to him, saying the label is essentially worthless and he said that he can't send me anything but a UPS label. Your returns shipping label. For most returns, you can simply print a return postage label, pack the item and send it. Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy. This buyer-side operation generates an eBay return shipping label for the buyer. Keep in mind that the condition of the item you … If not, you should manually add tracking details to the return. Maximum weight and total dimensions (length + width + height of the parcel) as follows: Items sent with Parcelpoint (both drop-off and courier pick-up): Maximum 10kg and 120cm, Items sent with Australia Post: Maximum 22kg and 250cm. Can't find your retailer? If they do accept returns, they can specify how long you have to request a return and who pays for return postage. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. User #10423 15429 posts. If not, you can purchase a prepaid label or satchel at a Post Office. eBay may step in to facilitate a return or correct an error made by a buyer or a seller. and maybe that's what eBay want, no more fvf refunds. Be as accurate as you can so the seller knows why you want to return the item. When you print a postage label on eBay, our negotiated rates let you save money relative to the carrier's retail rate for most services, and you can simply drop off your parcel or, for Sendle services, book a courier pickup at no extra cost. You select a satchel that is appropriate in size for the item being returned; and 4.6.6. All packaging such as boxes, bags and tags. The seller has two days to inspect the returned item and issue a refund to the buyer. If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods. Shop today! If you use an eBay return label, tracking details are automatically uploaded. Description. The software also supports mail merge, serial numbers and QR / barcodes for all of your shipping needs. You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint); 4.6.5. Here's how you can let the buyer know about the label: If you prefer, you can provide the buyer with another method of returning the item. It's free, and you only pay for the cost of shipping. If the assocated eBay site supports eBay labels, use this operation to provision an eBay return shipping label for the buyer. How It Works. I recently purchased something that arrived damaged, but the seller decided to be a PITA about accepting the return, making the entire process take a while. If the seller or manufacturer doesn't offer a warranty or it has expired, this doesn't limit your rights under the Australian Consumer Law relating to defective and non-complying goods. You technically need to use the red and white satchels, not the eBay branded ones (available forom the Aus Post shop online - both on ebay and their own website, and some Aus Post outlets), and they come in 500g, 3kg and 5kg sizes (you can print standard or express post labels and put whichever one on them). Use Tab key to navigate results. Copyright © 1995-2021 eBay Inc. All Rights Reserved. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. eBay may suspend or permanently stop offering the eBay return label service at any time in its absolute discretion. Total rubbish, and most sellers are likely to say forget it, here's your refund, or a buyer will say forget it, here's your negative. Buy postage stamps, parcel & mail supplies, gifts, collectable coins & more. Find more information about return postage. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Generate Australia Post Labels. Your information may also be used to register you for events, where selected. Message 5 of 18 (3,093 Views) Reply. You can choose to send your item with Canada Post, or you can add accounts you hold with other carriers. Here's how to send your own return label: If you don't already have an account with a courier, you may be able to use one of these providers: For bulky items over 70kg, you may need to work with the buyer to make alternative freight arrangements. For more information, see our Condition of returned items policy. In the Orders tab, you can either buy postage labels in bulk or print labels individually. Followed eBays path as they requested and it is all recorded. Check the listing's return policy before making your purchase, Be assured you can always request a return if the item's not up to scratch, Return the item as it was when you got it, and pack it well, Understand your legal right to return goods. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the item to be returned is within eligible weights and dimensions, and isn't in a prohibited or age-restricted category; and. Remember to add the tracking information to the return request. Sellers and manufacturers often offer warranties on their goods and you should find out whether a warranty is included on the item you're buying. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. If you have an additional order to return, create a new, unique return label. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. I recently purchased something that arrived damaged, but the seller decided to be a PITA about accepting the return, making the entire process take a while. 4.6.4. What if I miss the deadline? Select a method to send your return parcel using ParcelPoint or Australia Post. It's no different with an item returned via Australia Post to a residential address, though. We recommend that you don't falsify information on the customs form because it's against the law. If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing. Maybe it's just not totally you. posted 2016-Dec-30, 1:21 am AEST edited 2016-Dec-30, 1:51 am AEST. Something went wrong. You're responsible for the cost of return postage, even if you don't offer returns. Select your carrier and enter the tracking number. 4. *eBay’s labels platform offers postage prices lower than standard rates, except for Australia Post Rural rates. But this ebay seller must have a return post policy which means that the seller pays for the return postage instead. It should be included as a process in the returns process system -----ASSUMPTION IS THE MOTHER OF ALL STUFF UPS!! The pick-up service provides parcel pick-up from the sender address and lodgement into the Australia Post delivery network. - All returns must be boxed and packed securely for shipping, in original packaging if possible. Ask eBay to step in and help for buyers If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. There is an option to 'upload your own label' Subsequent parcel delivery will then occur based on the postage services you have purchased. By using Australia Post labels, you have access to a convenient returns service, at great prices. For all Eligible Returns, Sellers shall pay the cost of such returns, including return shipping, and eBay will issue credit for the amount of such costs. If you're using your own label, you should manually add tracking details to the return. The seller sends off a special return mailing label to the buyer and which the buyer uses this return mailing label to send the item back to the seller at sellers expense. For a quick and convenient returns option, buy and print a return postage label with Parcelpoint or Australia Post, then drop off your parcel when it suits you. Perfect. Use TAB key to navigate results. There are several options for sending an item back: The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. Unless the seller issued a label with an incorrect return address causing non delivery. Before you post your parcels, you must generate and pay for postage labels via eBay. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. Generate and Update Australia Post tracking numbers automatically for each order & provide tracking details to your customers via email. If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. Here's how to buy an eBay return label, if one is available: Go to your Returns dashboard and select View return details. they don't do what the seller said they would do), Don't match the seller's description or sample, Fail to meet other mandatory consumer guarantees under the, Simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product. Features - domestic. Most purchases on eBay are covered by eBay Money Back Guarantee. With deliveries to all Australian major capital cities and more, you can provide buyers with an excellent experience from start to end. You select a standard returns label. Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. Message 5 of 18 (3,093 Views) Reply. If you're returning an item because you changed your mind, you must return it in the same condition as you received it.